Your Bhoomi Privacy Policy

1. Scope and contact

This Privacy Policy explains how Your Bhoomi handles personal information through yourbhoomi.com, our agent mobile app, related web application, and communications about our services. It covers website visitors, agents, property owners, people who enquire about our services, and people whose details are provided by an authorised user.

The mobile app is intended for adult real estate agents and is offered through Google Play for India. Our website also serves people, including NRIs, who need assistance with property in India. India-only app distribution does not mean that all information is stored or processed only in India.

Your Bhoomi is responsible for the personal information we process to operate these services. Contact us at hello@yourbhoomi.com or +91 70138 70575. Our desk is in Banjara Hills, Hyderabad, Telangana, India.

2. Information you provide

Account and profile information: Your name, email address, account identifiers and sign-in information; phone number; agency name; years of experience; professional bio; selected service areas; and a profile photo if you add one.

Property information: Listing titles, property type, sale or rental requirements, prices, size, BHK, facing, availability status, address, area, notes, photographs, and videos you upload. These records may contain personal information about owners, occupiers or other people.

Buyer leads and follow-ups: Buyer names, phone numbers, email addresses, preferred areas, property requirements, budgets, notes, follow-up records and optional commission or lead-generator share details entered by an agent. Where a communication or matching feature is available and used, we also process the information needed to provide that feature.

Website enquiries and service records: Contact details, property location, messages, instructions, documents and records needed for a property service you request. Visits may produce photographs, location-tagged evidence and reports relating to the property.

Identity documents are not required for ordinary app registration or a website enquiry. If a specific property service requires identity or ownership documents, we explain what is needed and how to provide it. Please do not put Aadhaar, PAN, passport copies, financial credentials or unrelated sensitive information in listing descriptions, lead notes or public content.

Support and deletion requests: Correspondence, the account concerned, a selected deletion reason, optional written feedback, information needed to verify the request, and a record of how we handled it.

3. Sign in and optional integrations

Google sign-in: If you choose Google sign-in, we receive account information made available through the sign-in process, such as your name, email address, profile image and Google account identifier. Google authenticates you; we do not receive your Google password. Google also processes information under its own privacy policy.

AI captions: If you set up and use the AI caption feature, relevant property details, instructions and other content submitted for caption generation are sent to OpenAI for caption generation. The feature may require your own API key, which is processed to authenticate requests. Do not include buyer contact details, identity documents or confidential information unless necessary and authorised. The provider applies its own service terms, data handling rules and account settings. We do not promise that every AI provider or account has identical retention or training settings.

Instagram: If you connect Instagram, we process the connected account or page identifiers, connection status and authorisation credentials needed for the integration. When you use publishing, the selected media, caption and related publishing information are sent to Meta. Published content is governed by your Instagram settings and Meta's policies.

Maps: Property areas and selected service areas may be used to display maps and location markers. A map provider may receive the displayed locations and technical information needed to deliver its service. Selecting an area is different from granting access to your device's live location.

Optional integrations process information when you connect or use them. Disconnecting an integration stops future authorised use through that connection, but does not automatically remove content already sent or published. You can also manage permissions directly with the relevant provider.

4. Technical information and device permissions

When you access our services, our systems and service providers may process IP addresses, browser or device information, operating system and app version, request timestamps, session information, and error or security logs needed to deliver, protect and troubleshoot the service.

When you choose a profile photo or property media, the app accesses the items you select through the available device picker or permission flow. You can manage permissions in your device settings. Declining access may prevent the particular upload or feature from working.

An area displayed on a map does not by itself establish that the app is tracking your device. If a feature needs an additional device permission, we will explain the purpose and request that permission when required.

5. How we use personal information

We use information to create and authenticate accounts; maintain agent profiles; store and organise inventory, buyer requirements and follow-ups; provide available search and matching functions; record commission information; and carry out publishing or integration actions you request.

We also use information to answer enquiries, arrange agreed property services, provide reports and service updates, support users, prevent misuse, investigate problems, handle privacy requests and comply with applicable obligations.

We seek consent where required and otherwise process information only on a basis permitted by applicable law. Where consent is requested, the notice or permission prompt explains the relevant purpose. Accepting general terms does not replace a separate consent that the law requires. You can withdraw consent for optional processing by contacting us or using the relevant setting; this may affect the feature that depends on it.

6. Information supplied about other people

Agents and other users must have appropriate authority or another lawful basis to provide buyer, owner, tenant or colleague information. They must give those individuals any required notice and use the information only for legitimate purposes. Do not upload unrelated documents or contact lists.

If an agent entered your details and you do not have a Your Bhoomi account, you can still contact us about your information. Please provide enough detail to help us identify the relevant record without sending unnecessary identity documents. We may coordinate with the agent and verify your request before acting.

7. Sharing and visibility

We do not sell personal information. We share it only as needed for the purposes described here, as you direct, or as permitted or required by law.

Operational providers: Hosting, storage, authentication, email, support and other technical providers process information needed to run the services. Optional integrations receive the information described in Section 3. Their own services may also be subject to their privacy policies.

Property service recipients: Where you request visits, filings, maintenance, transfer assistance or related work, relevant details may be shared with assigned representatives, professional advisers, contractors or authorities needed for that work.

Other users and public channels: Content you choose to publish or share may be visible to the intended audience, including other platform users or the public. An inventory entry, an owner listing and an Instagram post can have different audiences. Review the relevant sharing or publishing action before including contact details, exact addresses or identifiable images. Lead contact details should not be included in public listings or captions.

Legal and protective disclosures: We may disclose relevant information to meet a lawful request, enforce agreements, investigate fraud or protect people's rights and safety. If the business is reorganised or transferred, information may be transferred subject to applicable safeguards and any notice required by law.

8. Cookies and website analytics

Essential cookies and similar storage help the website operate and remember your choices. Our cookie preference record is retained for 12 months. Optional website analytics operate only after you accept them through the cookie controls.

You can change your choice using the controls described in our Cookie Policy or clear website storage through your browser. The Cookie Policy describes the website's current tools. Website cookie choices do not by themselves disconnect Google, Instagram or other app integrations.

9. Retention

Website enquiry information is normally retained for up to 24 months after the last communication, unless an active service or a lawful recordkeeping need requires longer retention.

Account information, profiles, listings, uploaded media, buyer leads and follow-ups are retained while needed to provide your account and requested services, subject to your deletion requests. Integration credentials are retained while needed for an authorised connection and removed or invalidated when that connection ends, subject to any limited security recordkeeping requirement.

Service documents, transaction records, support correspondence, security logs and request records are kept only for as long as needed for their purpose or a relevant legal requirement. Retention depends on the record type, the duration of the service, fraud prevention needs, outstanding disputes and statutory obligations.

After deletion, limited copies may remain temporarily in backups until normal expiry or replacement. Information that must be retained for a lawful purpose is restricted to that purpose and removed when the need ends. We do not treat backup retention or an unresolved enquiry as permission to keep an entire account indefinitely.

10. Account deletion and other deletion requests

You can submit an account-deletion request in the app through Profile → Account → Delete account. Select a reason, add optional written feedback if you wish, review the request and confirm it. Submission starts the deletion process; it is not a statement that every copy has already been removed.

You can also request deletion without reinstalling the app by emailing hello@yourbhoomi.com with the subject "Your Bhoomi Account Deletion Request". Include the email address associated with your account. If you cannot access that address, tell us so we can arrange appropriate verification.

After verifying the request where needed, we delete your account and associated personal information from our active systems, including account profile data, account-associated inventory, leads, follow-ups and uploaded media, except records that must be retained for a legitimate legal, security, fraud-prevention or dispute-resolution purpose. We explain relevant exceptions and any additional time needed when responding.

We aim to respond to privacy requests within 30 days and comply with any shorter applicable legal deadline. The response will explain completion or the next steps; this response target is not a guarantee that every backup copy is erased within 30 days.

Uninstalling the app or logging out does not delete your account. Deleting Your Bhoomi does not delete your Google or Instagram account, remove posts already published on third-party services, or automatically erase records another person independently needs to retain lawfully. You can contact us to request deletion of particular information without closing your account.

11. Security and processing locations

We use reasonable technical and organisational safeguards designed to protect personal information, including limiting access to authorised people and providers. No internet transmission or storage system can be guaranteed completely secure. Keep your sign-in details and integration credentials confidential and report suspected misuse promptly.

Our providers may process information in India or other countries. We apply safeguards and comply with applicable restrictions when information is transferred or processed outside India. If a personal data breach requires notice, we will inform affected people and relevant authorities as required by applicable law.

12. Your choices and privacy requests

You can update available profile fields in the app, manage selected service areas, change device permissions, disconnect optional integrations, and request account deletion. You can also contact us to request information about our processing, access to your personal information, correction, erasure or withdrawal of consent.

We handle requests in accordance with applicable law, including rights under Indian data protection legislation as relevant provisions take effect and apply. We may need proportionate verification to protect your information. If we cannot fulfil a request, we will explain the reason and any available next step.

For privacy concerns or grievances, email hello@yourbhoomi.com with the subject "Privacy Request" or "Privacy Grievance". We aim to respond within 30 days, subject to any shorter mandatory deadline. You retain any right to escalate a complaint to a competent authority under applicable law.

13. Children

Our services are intended for adults aged 18 and above dealing with property or professional real estate work. We do not knowingly collect children's personal information for account registration. Do not enter children's details into leads, notes or listings. If you believe a child's information has been provided, contact us so we can investigate and take appropriate action.

14. Changes to this policy

We update the date at the top when this policy changes. For material changes, we will provide additional notice where appropriate or required. If a new use requires consent, we will obtain it before starting that use. Continued use alone does not replace consent required by law.

The current policy is available at https://www.yourbhoomi.com/privacy. For questions, contact Your Bhoomi at hello@yourbhoomi.com, +91 70138 70575, Banjara Hills, Hyderabad, Telangana, India.